Packages
Pricing built from cooperative principles instead of extractive ones. A permanent free tier, a discount for mission-aligned organisations, and transparent cost-to-serve across the board. Higher tiers deliberately fund the lower ones — that's the point, not a side-effect.
Prices are in euros, monthly, excluding VAT. Exit is always free — export your data, delete your account, no penalties or notice period. The full reasoning behind these numbers lives in docs/PRICING_SYNTROPIC.md.
Four principles, kept honest
Stratification, not hierarchy.
Tiers are niches with different roles, not status ranks. The free tier is a permanent valid home for organisations that just need to draft documents — not a trial that shames you into upgrading.
Reciprocity over extraction.
Value received should match value returned. Money is one form of return; translation work, pattern contributions, case studies, bug reports also count. Up to 100% of the lower tiers can be paid in-kind.
Transparency over opacity.
For each tier we publish what it costs us to serve you. The markup is named, not hidden. Once a year we publish a one-page transparency report: tier mix, revenue, where the surplus went.
Surplus redistribution.
Higher tiers visibly subsidise lower ones. A Sovereign customer at €600 pays roughly half for the product and half for the ecosystem they’re joining. We say so out loud, and we intend to honour it.
Five niches, equal weight
No tier is “less than” another. Pick the one that fits your organisation today; switch up or down without penalty.
Seed
Anyone who just wants to draft a few documents — coops finding their feet, individuals exploring, side-projects.
- Document upload + drafting
- Templates and Generate
- EN + PT interface
A permanent home, not a trial. We absorb the loss because small orgs become bigger orgs, and because finding bugs at this tier funds the rest.
Commons
mission-alignedCooperatives, NGOs, registered associations, research collectives, commons projects. Self-declared on a short signup form.
- Everything in Seed
- Document analysis + intelligence
- Semantic search + insights
A contribution rather than a market-rate payment. The €15 above cost is your share of keeping Seed permanent and Sovereign math honest.
Cooperative
Anyone, no eligibility check. The default tier for organisations that don’t qualify for Commons or don’t want to self-identify.
- Everything in Commons
- +1 paid language of your choice
- Pay-what-you-can option for genuine hardship
Commercially sustainable. Pays its own way and a bit more — the gross margin here is what funds Seed.
Partner
Organisations actively chatting with their corpus — agent users, heavy LLM consumption, analytics-driven teams.
- Everything in Cooperative
- Conversational agent + pinned context (basket)
- +2 paid languages of your choice
- €30/month LLM credits included
Higher consumption, higher return. The 2.5× ratio to Cooperative tracks the actual incremental value of the Agent group.
Sovereign
enterprise · negotiableMunicipalities, consultancies, larger NGOs, foundations. Negotiable above €600 for scope.
- Everything in Partner
- Outbound webhooks + LLM-spend observability
- All seven supported languages included
- €200/month LLM credits included
- Priority support + SLA · optional data residency
Roughly half the price is the product, half is the ecosystem. Each Sovereign customer roughly funds five Seed customers outright. We say so on this page so you can hold us to it.
On top of any tier
Capture +€40/month
WhatsApp and Signal chat-archive import with consent flow and PII redaction. Available on every tier except Seed because the LLM redaction cost is real. Binary value — either you have group chats to capture, or you don't.
Extra languages +€5/month each
English and Portuguese are included for every organisation. Add German, Dutch, Spanish, French, or Italian for €5/month per language. The fee is calibrated to the marginal translation-token cost (about €2.70/month at typical volume) plus a small margin.
Each tier has a default language allowance (Cooperative + 1, Partner + 2, Sovereign all seven); extras land at the same rate. Cap at the number of languages your audience actually reads — don't pay for what you won't use.
Time and expertise count too
Up to 100% of Seed and Commons can be earned through contribution. Cooperative goes up to 50%. Above that, cash keeps the lights on.
The maths, kept legible
Sovereign customers pay €600/month for something that costs us ~€120/month to run. The €480 difference is not pocketed — it flows along three named lines:
- Seed and Commons subsidies. Roughly five Seed customers per Sovereign customer; the maths only closes if higher tiers visibly fund the rest.
- Commons-licensed translation work. Locales we commission go up under CC BY-SA so other commons projects (and competitors) can use them.
- SYFERS research. Pattern catalogue work adjacent to this product, also published openly.
Once a year we publish a one-page transparency report — tier mix, total revenue, where the surplus actually went. Not a sales document; a check on whether we did what we said we'd do.
The four that actually come up
Can I move between tiers?
Up or down at any time. No penalty for moving down, no commitment for moving up. Switching tiers takes effect at the next billing cycle; the package contents update immediately so there is no down-time.
What happens to my data if I leave?
Export everything as a single archive (documents + metadata + audit trail) any time, including after cancelling. Account deletion cascades through every table. Lock-in is entropy; we don’t add it.
Who qualifies for Commons?
Cooperatives, NGOs, registered associations, research collectives, commons-licensed projects. Self-declared on the signup form with a short "what we do" statement. We trust first; tighten only if we see abuse.
Does the price include LLM costs?
Up to a point. Partner includes €30/month of LLM spend, Sovereign €200/month. Above that, metered at cost. For Seed and Commons the LLM cost is small enough to be absorbed into the tier price; we publish the actual numbers in the annual transparency report.
Talk to us before you commit
We'd rather have a 15-minute conversation about what your organisation actually needs than sell you a tier you'll grow out of in three months. Existing members can switch tiers from their organisation's admin panel.